Legal, privacy and disclaimers

Scope of our service

We provide physiotherapy assessment, rehabilitation planning and clinical reporting. We do not provide legal advice, determine claim entitlement, or guarantee compensation outcomes.

Who we are

This website and our services are provided by FR Fanous Pty Ltd ACN 672 139 801 trading as Injury Reports Australia. ABN pending. In these pages, “we”, “us” and “our” mean FR Fanous Pty Ltd.

Privacy collection notice (draft)

Injury Reports Australia collects health information about clients referred to us so we can assess them, prepare reports and, where we treat them, provide treatment. We collect it from the client, their referrer, treating practitioners and documents supplied with the referral.

We disclose it to the referrer who commissioned the report, the client's treating practitioners and, where the client has a claim, the relevant scheme or insurer. We don't sell health information or use it for marketing.

Health records are stored on Australian servers and kept for at least seven years after the last service, or until a child client turns 25, whichever is later. Clients can ask to access or correct their information, or make a privacy complaint, by contacting our privacy officer, [privacy officer name], at [privacy email] or [phone] (see Contact us). If they're not satisfied, they can contact the Office of the Australian Information Commissioner.

Contacting our privacy officer (draft). Contact details for our privacy officer will be published here before the site goes live.

If information isn't provided (draft). If we don't receive the information we need, we may not be able to accept the referral, complete the assessment or prepare the report.

How to make a privacy complaint (draft). Write to our privacy officer and tell us what happened. We aim to acknowledge a complaint within 7 days and respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Overseas disclosure (draft). We store and process client health information in Australia and don't disclose it to anyone overseas. Some providers that send our email and text notifications may handle names, email addresses and phone numbers outside Australia. Those notifications never contain health information. We will name the countries involved here before the site goes live.

Payments (draft)

Card payments are processed by Stripe. Stripe stores payment card details on its own systems, which may be located outside Australia, under Stripe's privacy policy. We never receive or store your full card number, and no health information is sent to Stripe: only the matter reference, the payer's name and email, and the amount.

Data breaches (draft). If a data breach is likely to result in serious harm, we will notify the people affected and the OAIC, as the Notifiable Data Breaches scheme requires.

Privacy policy (draft). Our full privacy policy, covering how we manage personal information, access and correction requests and complaints, will be published here before the site goes live.

Telehealth assessments (draft)

Telehealth is used where a clinician decides it's clinically appropriate. Some physical tests can't be done by video, and the report will say where findings are limited by the assessment format. If telehealth isn't suitable, we'll arrange an in-person assessment.

File review reports (draft)

File review reports are based only on the documents supplied. The client hasn't been examined for the report, and its opinions may change if further information becomes available.

Reports requested by lawyers (draft)

The report is prepared for the referring firm and reflects the clinician's independent professional opinion on the questions asked. Payment for a report doesn't depend on its findings or on the outcome of any claim.

Referral terms (draft)

• Turnaround times are targets and run from receipt of the client's consent and complete records.
• Urgent referrals are accepted subject to clinician availability, confirmed in writing.
• Cancellations within 24 hours of a booked assessment may incur a fee.
• Certificates of capacity are issued only where the relevant scheme allows a physiotherapist to issue them.