For insurers and case managers
Unclear evidence makes claim decisions harder. We report against your questions, within your approvals, at the scheme's regulated rate.
What you get
Work within your approvals
Record the approval or authority number on the referral. We warn you before any work would go beyond it.
Regulated rates
Scheme work is billed at the scheme's published fee schedule where one applies.
A portal for your team
Status, due dates, requests and released reports for every claim you refer.
Requests you can track
When we need something from you, it shows as an action in your portal until it's done.
How to refer
- Use the online referral form and choose insurer or case manager.
- Add the claim number, approval details and your case manager contact.
- We confirm consent with the client and book the assessment.
- Signed reports are released to you in your portal.
Guides
What a certificate of capacity needs
Who can issue a certificate of capacity under each Australian scheme, and what the certificate needs to say.
What makes a report hold up
The features that make a clinical report clear, fair and able to withstand scrutiny, and how we build them into ours.
How a functional capacity evaluation works
What happens at a functional capacity evaluation (FCE), what it measures and what the report contains, in plain English.
Common questions
- Do you work within our approvals?
- Yes. Record the approval or authority number on the referral and we warn you before any work would go beyond it.
- What do you charge for scheme work?
- The scheme's published fee schedule, where one applies.
- How do we receive reports?
- Signed reports are released to you in your portal.
Certificates of capacity
A physiotherapist can issue certificates of capacity only under these schemes:
- WorkSafe Victoria. Our physiotherapist can issue ongoing certificates once the first certificate from the doctor is on file, each covering up to 28 days. The most recent consultation must be in person, unless WorkSafe Victoria has approved telehealth.
- Transport Accident Commission (TAC). Our physiotherapist can issue certificates when they are the client's primary treating practitioner.
- NSW workers compensation. Our physiotherapist can issue ongoing certificates once the first certificate from the doctor is on file, each covering up to 28 days.